Refund policy

At Rüdi’s Bakehouse, we take pride in producing high-quality artisan products and want our customers to have a great experience with every order.

Due to the perishable nature of many of our products, we generally do not offer refunds or returns for change of mind. However, if there is an issue with your order, please contact us and we’ll do our best to make it right.

If you have any questions regarding your order, please contact us at hello@rudis.nz.

Damaged, incorrect or faulty orders

Please inspect your order upon collection or delivery and contact us as soon as possible if:

your order is incorrect
your item arrives damaged
your delivery is significantly delayed
or you believe there is a quality issue with the product

We may offer a replacement, store credit, or refund depending on the situation.

To help us assess the issue quickly, we may request:

your order number
photographs of the product or packaging
and details of the issue experienced

Local pickup orders

Customers are responsible for collecting pickup orders during the scheduled pickup window.

Due to the perishable nature of our products, orders not collected on the scheduled day may not be eligible for replacement or refund. Where possible, we may hold uncollected orders until the following day, however product quality cannot be guaranteed.

Courier deliveries

We currently offer overnight courier delivery within the Waikato region for selected bread products.

Once a delivery has been made to the address provided at checkout, customers become responsible for the order. If no one is home, parcels may be left unattended at the delivery address.

We are not responsible for issues arising from:

incorrect delivery information supplied by the customer
customers being unavailable to receive deliveries
or products left unattended after delivery

If your order arrives significantly delayed, damaged or unsuitable for consumption, please contact us as soon as possible and we will assess the issue.

Pre-orders and cancellations

Many of our products are prepared fresh to order.

Pre-orders may be cancelled with at least 48 hours’ notice prior to the scheduled collection or delivery date.

Unfortunately, cancellations made within 48 hours may not be eligible for refund due to production preparation and ingredient ordering already underway.

Bread Club subscriptions

Bread Club subscriptions are intended as a minimum 6-week commitment. However, we understand circumstances change and encourage customers to contact us if they need support with their subscription.

Customers may pause or cancel their subscription through their customer account or by contacting us at hello@rudis.nz.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash.

Workshop Bookings

Workshop bookings are subject to the following cancellation terms:

More than 21 days before the workshop: participants may request a refund, transfer to another workshop date, or store credit.
Within 21 days of the workshop: bookings are non-refundable. Participants may transfer their place to another person at no cost by notifying us before the workshop.
Where possible, we may also assist by promoting the available place through our social media channels or waitlist. However, we cannot guarantee that a replacement participant will be found. If we are able to resell a cancelled place, we may, at our discretion, offer a refund or store credit.
No-shows are not eligible for a refund, transfer, or credit.
If Rüdi's Bakehouse cancels or reschedules a workshop, participants will be offered a full refund, transfer, or store credit.

Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.

Contact us

If you have any questions about your order or this policy, please contact:

Rüdi’s Bakehouse
hello@rudis.nz